IT Operations Analyst
J.D. Irving, Limited | May 2025 – Present | Saint John, NB
- Monitor enterprise infrastructure health and application performance across a large multi-company organization using industry-leading monitoring solutions.
- Investigate and respond to systems and security incidents, mitigating potential impact and coordinating timely resolution with cross-functional teams.
- Centralize stakeholder communication during priority incidents, providing accurate and timely status updates throughout the incident lifecycle.
- Support routine infrastructure maintenance and updates to sustain a stable and secure environment across the J.D. Irving group of companies.
- Continuously improve standard operating procedures and documentation to drive quality and operational consistency.
- Provide after-hours end-user support as part of a 24/7 shift-based coverage model.
- Work across a broad technology stack including ServiceNow, Splunk, VMware, Microsoft Intune, and SCCM in a security-conscious enterprise environment.